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Contact Us

Send Us a Message

Have a specific question or need personalized assistance? Fill out the form below and we'll get back to you promptly.

Contact Information

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Contact E-mail

info@dfaib.com

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Headquarters

United States of America

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Business Hours

Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

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Website

www.dualfibank.net

Department Contacts

Connect directly with the department that can best assist with your specific needs.

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Credit Cards

For questions about credit card applications, rewards, statements, and account management.

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Mortgage Services

Expert assistance with home loans, refinancing, and mortgage-related inquiries.

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Auto Loans

Support for auto financing, loan applications, and vehicle purchase guidance.

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Online Banking

Technical support for digital banking, mobile app, and online account access.

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Business Banking

Dedicated support for business accounts, merchant services, and commercial lending.

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Fraud Department

24/7 support for suspicious activity, lost/stolen cards, and security concerns.

Frequently Asked Questions

Quick answers to common questions about contacting us and our services.

What's the best way to get quick assistance? +
For immediate assistance, we recommend calling our 24/7 support line at 1-800-HELP-NOW or using our live chat feature during business hours. These channels connect you directly with a customer service representative who can address most concerns immediately.
How long does it take to get a response to email inquiries? +
We typically respond to email inquiries within 24 hours during business days. For more complex issues that require research, it may take up to 48 hours. If your matter is urgent, we recommend calling our support line for immediate assistance.
What information should I have ready when I call? +
To help us serve you efficiently, please have your account number, Social Security Number (for verification), and any relevant documents related to your inquiry. If you're calling about a specific transaction, have the date, amount, and merchant information available.
Are there extended hours for certain services? +
Yes, our phone support for lost/stolen cards and fraud reporting is available 24/7. Online banking support has extended hours from 6:00 AM to 12:00 AM EST. Mortgage and loan applications can be submitted online 24/7, with processing during business hours.
Can I schedule an appointment with a banker? +
Absolutely! You can schedule an appointment with a personal banker, mortgage specialist, or business banker through our online appointment system, by calling your local branch directly, or through our main customer service line. Appointments are available in-person, by phone, or via video conference.